Excelon Solutions | Desktop Support Specialist

Excelon Solutions • hamilton, oh, us • 10h ago

Responsibilities :

Image and configure laptops and desktops for distribution to onsite, remote users and special projects.
Provide hardware, software, network problem diagnosis / resolution via telephone, email, chat or remote support for customer’s end users
Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning
Use the ticketing system to document and manage problems and work requests and their respective resolutions and circumvention's.
Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
Perform user account management activities
Escalate complex problem to appropriate support specialists
Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
Troubleshoot client software and basic network connectivity problems
Identify, evaluate and prioritize customer problems and complaints
May train users and operators on a limited basis and/or may write training procedures
Participate in on-going training and departmental development
Routine maintenance updates with other IT staff and business units
Provide all required documentation including standards, configurations and diagrams
Provide knowledge transfer of End User Computing operations

Related Jobs

The Laurels of Hamilton | State Tested Nurse Aide (STNA)

The Laurels of Hamilton • hamilton, oh, us • 10h ago

10h ago

DoorDash | Dashers - Sign Up and Start Earning

DoorDash • okeana, oh, us • 10h ago

10h ago

DoorDash | Delivery Driver - Sign Up and Start Earning

DoorDash • fairfield, oh, us • 10h ago

10h ago

SonderMind | Licensed Counselor-LPCC (Telehealth)

SonderMind • west chester, oh, us • 10h ago

10h ago

The Laurels of Hamilton | RN MDS Nurse

The Laurels of Hamilton • hamilton, oh, us • 10h ago

10h ago

DoorDash | Delivery Driver

DoorDash • somerville, oh, us • 10h ago

10h ago

DoorDash | Drive with DoorDash

DoorDash • okeana, oh, us • 10h ago

10h ago

Trotter Workforce | Electrical Estimator

Trotter Workforce • hamilton, oh, us • 10h ago

10h ago

DoorDash | Delivery Driver

DoorDash • seven mile, oh, us • 10h ago

10h ago

DoorDash | Restaurant Delivery - Sign Up and Start Earning

DoorDash • hamilton, oh, us • 10h ago

10h ago